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• 14-Day
Refunds on Undamaged / Unopened Merchandise.
DRM LLC
will refund the full purchase price of any Undamaged / Non-Defective
merchandise, (less transfer and registration
tax on NFA Class III items) MINUS 15% restocking fee and MINUS
shipping cost from us to the customer, if it is postmarked for
return within 14 days from date of original delivery to customer,
and is presented with the original sales receipt, and the internal
store packaging has not been opened. In order to make a return
you must contact customer service to receive a Return
Merchandise Authorization (RMA) number. In order to
return a product for refund, the product must be returned
in the original store packaging unopened. Products that have
been opened are not refundable. SHIPPING COSTS: Customer assumes
all costs in shipping from us and back to us.
NOTE: When shipping a return item, call Customer Service first, and then write
the Return Merchandise Authorization (RMA) number on the outside
of the package, below the address. Merchandise returned to us for refunds with
no RMA number will be returned to sender.
• Damaged
products?
If
you receive a product that was damaged in shipping, please
contact customer service.
• Customer
Service:
Phone: 888-DRM-GUNS
(888-376-4867)
Email: Support@DRMguns.com
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